| How to download and install 2b App? |
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a) Go to Apple iTunes App Store |
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b) Type “2b” to search for 2b App |
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c) Download and install |
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d) 2b App icon will be displayed at your device’s screen upon successful installation |
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| How to connect 2b broadband telephone service via 2b App? |
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a) Press “2b App” application icon |
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b) Enter your 2b App telephone number and password at “New 2b Account” |
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c) Click “save” after completion |
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d) After the setting is completed, the color of the telephone icon at the top left hand corner will change to green, which means 2b App is successfully connected. |
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| How to make calls via 2b App? |
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a) Dial the numbers you would like to call at 2b App keypad, press “Call”, or |
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b) Choose the contact persons at 2b App phonebook (2b App will automatically synchronize iPhone phonebook), or |
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c) Choose the contact numbers/ person at recent call records, or |
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d) Choose the contact numbers/ person at speed dial |
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| How to make calls to Hong Kong or destinations outside Hong Kong via 2b App? |
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a) Call from overseas to Hong Kong: This is just as simple as making a local call in Hong Kong. Directly enter the Hong Kong contact number you would like to call, no prefix or +area code is required! Simple and fast! |
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b) Call to destinations outside Hong Kong: Customers need to register for the IDD service; upon successful registration, the procedure is the same as making an IDD call from Hong Kong.
Example 1 – Making a local call while in Japan (Japan Country Code:81):
For IDD0030 subscribers:
Dial “0030” and “81” and “Japan’s local number”
Note: the respective IDD charges will be charged according to your service provider.
HKBN provides IDD 0030 international calling service, for details please contact our customer service hotline (852) 1281331.
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c) Example 2 - Making a call to PRC while in Japan (PRC country code: 86):
For IDD0030 subscribers:
Press “0030” and “86” and “Beijing’s local number”
Note: the respective IDD charges will be charged according to your service provider.
HKBN provides IDD 0030 international calling service, for details please contact our customer service hotline (852) 1281331.
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| How to receive calls via 2b App? |
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a) When the 2b App is connected and there is an incoming 2b call, the phone will ring and simply press “Answer” to answer the 2b call |
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b) If 2b App is running at background or closed, when there is a 2b incoming call, choose “Close” to skip the call or choose “Open” to answer the call. |
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c) After choosing “Open”, 2b App will be running at main page and be connected |
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d) The call is established after 2b App is connected. |
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| How to stop receiving the 2b incoming calls |
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a) Go to “setting” to stop receiving 2b call notifications |
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b) Choose “Notifications” |
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c) Choose “HKBN 2b” |
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d) Turn off “Sounds”, “Alerts” and “Badges” and no 2b call will be received.
Resume the above setting if you would like to receive 2b App calls back in the future. |
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| How to set up speed dial function |
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a) Press any “Pick Contact” icon at “Quick Dial” |
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b) Enter name, contact number |
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c) Import the contact from phonebook |
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d) Press the button and you can choose contact image from photo album |
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| How to set up ringtones? |
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a) Press “setting” |
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b) Press “Preferences” |
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c) Press “Ringtones” |
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d) Customer may set the ringtones among the pre-installed ringtones in 2b App for 2b calls. |
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| How to set up call divert? |
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a) Press “Settings” > “Account Setup” > “2b Personal Agent Login” |
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b) Login by the 2b number & password |
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c) Select “Call Diver” |
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d) Enter the Hong Kong phone number that want to be forwarded to, and then press “Save”.
Note: Only for Hong Kong phone number can be forwarded to. |
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e) After saved successfully, all the incoming call will be forwarded to that entered phone number. You could erasure this forward setting in future by pressing “Erasure” here. |
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